As Vice President Operations at DIG GmbH, Hannes Hemetsberger is responsible for the strategic and operational management of the post-sales organization. Since joining the company in 2017, he has played a key role in the further development of the company in several management roles. Today, he manages the entire process chain - from onboarding and order implementation to EDI engineering and delivery to support and order management.
His work focuses on sustainable digital transformation with a clear focus on customer experience. The aim is to think processes end-to-end, consistently automate them and offer customers an efficient, transparent and scalable experience along the entire journey.
Hannes has been working intensively with spend management and digital procurement processes since 2010. This is where he sees the greatest potential to apply his knowledge effectively. His particular strength lies in combining technological and business perspectives and understanding both worlds equally.
Proximity to the customer is of central importance to him. Hannes enjoys communicating directly with users and decision-makers in order to identify real requirements at an early stage and further develop digital solutions in a practical manner.
As a graduate computer scientist and business IT specialist, he combines two academic degrees that shape his ability to translate complex technologies into economically sustainable processes. His data-driven approach enables well-founded decisions, clear priorities and continuous further development of the organization.
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