We serve EDI with perfect services.

Service 3: Scalability without personnel costs

The goals of EDI are more process efficiency, better supplier relationships and, last but not least, cost savings! On the way there, however, implementation problems can result in additional costs that significantly extend the amortization period. In particular, the development of in-house EDI capabilities and organizational structures for setting up and operating an EDI solution or introducing EDI to trading partners are cost drivers that should not be underestimated. The reputational costs in the event of a poorly running EDI implementation are also a significant disruptive factor, especially against the backdrop of overloaded supply chains. On the other hand, DIG's EDI experts offer complete implementation, including the connection of all partners and maintenance, as a full service. This allows you to offer a growing number of business partners state-of-the-art document flow options. And without any internal effort.

Service 4: 24/7 monitoring and customer support

At DIG, we see EDI as a business-critical function. Monitoring data traffic and proactively preventing problems are therefore part of DIG's partnership-based corporate philosophy. Every route and every document is monitored during ongoing operations - 24/7, all year round. A specially programmed solution monitors the individual processes and reliably reports errors such as a failed transmission to the support experts. They usually take care of solving the problem before our customers become aware of it.

DIG uses the tried-and-tested Icinga monitoring software to monitor the overall system and the individual modules. Depending on the customer's requirements, we also optimize this with regard to individual processes that need to be monitored particularly closely.

In addition, the customer is provided with a transaction monitor that can be used to monitor and analyze all document flows at a glance.

Service 5: maximum security cloud solution

The DIG Portal is operated as a cloud solution via certified data centers of A1 Telekom Austria (Austria's largest data center provider - the Fort Knox for data security). For failover, the servers are mirrored across two locations. Backups are created according to the grandfather-father-son principle: This generational principle ensures that several backups are always available in different time increments for a possible system recovery. In addition, an encrypted physical backup is stored every night at an additional, secret location.

The A1 data centers also impress as a Tier 3 data center with the highest standards of system technology, energy efficiency and data security: this includes physical access protection and its own security service, alarm system, video surveillance and fire protection as well as redundant components, duplicate servers and multiple active and passive supply paths, e.g. for the necessary air conditioning.

Availability is 99.98%, which corresponds to a maximum downtime of 1.6 hours per year. State-of-the-art encryption and security features such as single sign-on, two-factor authentication (2FA), role-based access control, authentication logging and a strong password policy as well as regular security audits and careful patch management guarantee the secure operation of the software.

• Server mirroring at two locations and additional physical backup
• Backups according to the grandfather-father-son principle
• 99.98 percent availability
• Fail-safe cloud solution in A1 Telekom Austria's Tier 3 data centers