DIG Customer Service: We support you quickly & reliably
Support & billing at a glance
Our Customer Service stands for top priority in problem solving. We take care of your concerns so that your business runs smoothly. In order to work transparently with you, you will find an overview of our services and the billing of "billable cases" here .
Processing of error situations
The rapid resolution of your request is our top priority. In the event of an error caused by the business partner, we will correct it immediately and without a separate order. The costs for these error corrections are borne by the party responsible for the error. Please understand that the assessment regarding the classification as "billable" or "non-billable" only takes place after the case has been successfully resolved.
Implementation of settings
Our Customer Service will be happy to assist you with the configuration of your system. If settings are to be implemented by us that the business partner could in principle carry out themselves, these services are also charged as billable.
Adaptation of data and configurations
Even after the go-live, adjustments to existing data and configurations can be ordered via our Customer Service. This includes, for example, changes to master data, authorizations or workflows.
Additional evaluations
Requests for specific evaluations from our databases and logs can be submitted to our team at any time.
Contact & advice
Do you have any questions about our services or would you like to find out more about the digitization options for your purchasing department? Simply use our contact form for your inquiry. We will get in touch with you promptly to discuss your individual situation in a non-binding meeting.
